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  1. Home

  2. About Us

    1. About ACWD
      1. Board of Directors
        1. Meetings, Agendas & Minutes
        2. Ward-Based Election System
      2. Chronology of Significant Events
      3. Departments
      4. Directions
      5. Fact Sheet
      6. General Manager
      7. History
      8. Former Board Members
      9. Former General Managers
      10. Mission Statement
      11. Organizational Charts
      12. Quarry Lakes Regional Recreation Area
      13. Strategic Plan (PDF)
      14. ACWD’s Water Sources & Supplies
        1. Alameda Creek Watershed Local Supplies
        2. Niles Cone Groundwater Basin
        3. San Francisco Regional Water System
        4. South Bay Aqueduct Watershed Protection
        5. State Water Project
        6. Treatment Plant Descriptions
          1. Blending Facility
          2. Newark Desalination Facility
          3. Regional Water System Direct Takeoff
          4. Water Treatment Plant No. 2
        7. Diversion Data
          1. M001323_Grandstand 72 Meter
          2. M001165_Bunting Fish Screen Meter
          3. M001423_Kaiser Fish Screen Meter
          4. M001324_Shinn 36 No.1 Meter
          5. M001325_Shinn 36 No.2 Meter
          6. M001326_Shinn 36 No.3 Meter
          7. M031656 - Shinn Fish Screens 24-inch Meter
          8. M031664 - Shinn Fish Screens 36-inch Meter
          9. M031665 - Shinn Fish Screens 48-inch Meter
    2. Backflow Prevention
      1. Backflow Prevention Explained
      2. Backflow Prevention Forms
      3. Backflow Device Installation Drawings
      4. Backflow Prevention Regulations
    3. Community Presentations
    4. Customer Service
      1. Your Account
      2. Bill Payment Options
      3. Collection Policy
      4. Detect a Water Leak
        1. Possible Leak Causes
      5. Help on Tap Program
      6. New or Modified Water Services
      7. Obtaining / Returning a Hydrant Meter
      8. Schedule of Rates & Fees (PDF)
      9. Service Line Coverage Plan
      10. Starting & Stopping Service
      11. Water Rates
      12. Water Rates - Development Services
    5. Development Services
    6. Emergency Preparedness
      1. Rapid Alert Notification
      2. Coronavirus COVID-19 Updates
    7. News & Information
      1. ACWD Aqueduct Newsletter
      2. Capital Improvement Projects
      3. Fact Sheet
      4. Plans, Reports & Studies
        1. Public Health Goals Report 2019-2021 (PDF)
          1. PHG FAQs
        2. 2018 ACWD Strategic Plan (PDF)
        3. 2017 Customer Survey Results (PDF)
        4. 25 Year Capital Improvement Program (PDF)
        5. 2011 Customer Survey Results (PDF)
        6. Adopted Budget
        7. Annual Comprehensive Financial Report
        8. Urban Water Management Plan
        9. Integrated Resources Planning Study
        10. Social Media Policy (PDF)
      5. Public Notices
      6. Rapid Alert Notification System
        1. Login to Mi-Profile
        2. Emergency Preparedness
      7. Special Projects & Programs
        1. Alameda Creek Watershed Steelhead Restoration
          1. Fish Passage & Related Projects
        2. Community Partnerships
        3. Invasive Mussels
        4. Lead Fishing Tackle Exchange Program
      8. California Environmental Quality Act (CEQA)
    8. Service Line Coverage Plan
    9. Water Conservation
      1. Conservation at Home
        1. Garden & Landscape Programs
        2. Water Saving Tips
      2. Conservation at Work
        1. Business Landscapes & Awards
      3. Conservation for Gardens & Landscapes
        1. Business Landscapes & Awards
        2. Conservation Guides & Tools
        3. ACWD's Demonstration Garden
        4. Outdoor Water Saving Tips
        5. Sprinkler System Checklist
      4. Drought & Conservation Resource Center
        1. Current Water Supply Conditions
        2. Water Conservation Tips 
        3. Rebates
        4. Report Water Waste
        5. Drought Video Library
        6. Mandatory Water-Use Restrictions and Exceptions Form
      5. Rebates
      6. Resources
        1. CIMIS
        2. Conservation Calculators
        3. Finding and Fixing Leaks
        4. Landscape Workshops
      7. Partnerships
      8. Water Use Efficiency Measures for New Dev. (PDF)
      9. Water Efficiency Master Plan
      10. ACWD's Water Use Efficiency Efforts
    10. Water Rates Process
      1. Previous Water Rates Processes
    11. Water Quality
      1. Water Quality FAQs
      2. Water Quality Self-Diagnostic Tool
      3. Main Cleaning
        1. How the Main Cleaning Program Works
      4. Annual Water Quality Reports
      5. Lead Sampling Information for Schools
      6. Lead Testing for Day Care Facilities
      7. Lead & Copper Tap Sampling Program
      8. Water Hardness Map
      9. Local State-Certified Commercial Laboratories
      10. Water Quality in Buildings with Low or No Use
      11. Understanding PFAS
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  3. Services

    1. Capital Improvement Projects
      1. Construction Bid Results
      2. Consultant Registration Form
      3. Current Construction Bidding Opportunities
      4. Current Consultant & Services Opportunities
      5. Current Projects
        1. Advanced Metering Infrastructure (AMI)
          1. Door Hanger #1
          2. Door Hanger #2
          3. Door Hanger #3
          4. AMI Infographic
          5. Leak Detect Door Hanger
        2. Alameda Creek Fish Passage & Related Projects
          1. Completed Fish Passage & Related Projects
          2. Current Fish Passage & Related Projects
        3. Alvarado Niles Pipeline Seismic Improvements
        4. Kaiser Pond Diversion Pipe Improvement
        5. Main Renewal and Seismic Upgrade Program
        6. Small Diameter Pipeline Renewal Program
          1. Souza Avenue and Concord Street Project
        7. Driscoll Road Main Renewal Project
        8. Clean Energy Program
        9. Jarvis Road Irrigation Well Destruction Project
        10. Canyon Heights Booster Station Upgrade
        11. Niles Cone Groundwater Basin Extraction Site
        12. Curtner Road Booster Station Upgrade
        13. Avalon Tank Hillside Slope Erosion Protection
    2. Education
      1. Free Educational Materials
        1. Free Educational Materials Descriptions
      2. School Theater Programs
      3. Water Treatment Plant Tours
      4. WaterClips Student Video Contest
      5. Free Online Educational Resources
        1. Pre-K - 6th Grade Teacher Resources
    3. Development Services
      1. Customer Satisfaction Surveys - Dev. Services
      2. Customer Work Request Application
      3. Fire Flow Test Application (PDF)
      4. Schedule of Development Fees & Charges (PDF)
      5. Standard Specifications & Drawings
        1. Standard Drawings
      6. GIS Maps and Record Drawing Request Form (PDF)
    4. Groundwater Resources
      1. Groundwater Management
        1. Annual Survey Report on Groundwater Conditions
        2. Department of Water Resources Bulletins
        3. DWR Groundwater Grant Programs
        4. Groundwater Guardian Affiliate
        5. Groundwater Management Policy
        6. Niles Cone Groundwater Basin Monitoring
        7. Water Research Foundation Project
        8. Replenishment Assessment Act
      2. Groundwater Protection
        1. Cooperative Agreements
        2. Environmental Screening Levels
        3. GeoTracker
        4. Groundwater Protection Program Guidelines
        5. South Bay GW Protection Evaluation Report
      3. Inspection Scheduling
      4. Permits & Applications
      5. Sustainable Groundwater Management Act
      6. Well Investigation
      7. Well Ordinance Information
        1. ACWD Well Ordinance
        2. Permits & Applications
        3. USEPA Injection Reporting Requirements
        4. Well Standards
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  4. Connect With Us

    1. Capital Improvement Projects
    2. Job Seekers
      1. Employee Benefits and Programs
      2. Internships & Student Work Opportunities
      3. Job Descriptions
      4. Job Openings 
      5. Organizational Charts & Salary Schedules
      6. Promotional Opportunities
    3. Procurement and Contracts
      1. Insurance Requirements (PDF)
      2. Purchase Order Terms & Conditions (PDF)
      3. Surplus Materials
      4. Vendor's Guide to Procurement and Contracts
      5. Vendor Registration
      6. Current Bids
    4. Media Center
      1. ACWD History
      2. Chronology of Significant Events
      3. Fact Sheet
      4. Plans, Reports, & Studies
      5. Press Releases
      6. The ACWD Connection
      7. The People of ACWD
    5. Departments
    6. Staff Directory
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  5. I Want To...

    1. Apply For...
      1. A Drilling Permit
      2. A Fire Hydrant Flow Test (PDF)
      3. A Hydrant Meter
      4. A Job
      5. A Water Conservation Rebate
      6. New or Modified Water Service
    2. Contact…
      1. Customer Service
      2. The Board of Directors
      3. The General Manager
      4. Water Conservation
      5. Water Education
      6. Water Quality
    3. Find Information On…
      1. Education Programs
      2. Emergency Preparedness
      3. Groundwater Resources
      4. Our Water Sources
      5. Steelhead Trout Restoration Efforts
      6. Water Conservation
      7. Water Quality
      8. Water Rates
      9. Water Treatment Plants
    4. Order…
      1. A Water Conservation Kit
      2. School Materials
    5. Pay…
      1. My Water Bill
    6. Report…
      1. A General Concern
      2. A Security Issue
      3. Water Waste
    7. Request…
      1. A School Assembly
      2. A Fire Hydrant Flow Test (PDF)
      3. A Speaker
      4. A Water Audit
      5. Public Records
    8. Sign Up For…
      1. A Landscape Class
      2. Bid / RFP Notifications
      3. E-Notifications
      4. Rapid Alert Notifications
    9. Start or Stop My Water Service
    10. View…
      1. Agendas & Minutes
      2. Bid Opportunities
      3. My Account
      4. My Water Consumption History
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  6. Feature Links

    1. About ACWD
    2. Construction Projects
    3. Development Services
    4. Fish Passage & Related Projects
    5. Groundwater Resources
    6. Help on Tap Program
    7. Optional Service Line Coverage Plan
    8. Rapid Alert Notification System
    9. Transparency Information
    10. Water Rates Process
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