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  1. Home

  2. About Us

    1. About ACWD
      1. Board of Directors
        1. Meetings, Agendas & Minutes
      2. Chronology of Significant Events
      3. Departments
      4. Directions
      5. Fact Sheet
      6. General Manager
      7. History
      8. Mission Statement
      9. Organizational Charts
      10. Quarry Lakes Regional Recreation Area
      11. Strategic Plan (PDF)
      12. ACWD’s Water Sources & Supplies
        1. Alameda Creek Watershed Local Supplies
        2. Niles Cone Groundwater Basin
        3. San Francisco Regional Water System
        4. South Bay Aqueduct Watershed Protection
        5. State Water Project
        6. Treatment Plant Descriptions
          1. Blending Facility
          2. Newark Desalination Facility
          3. Regional Water System Direct Takeoff
          4. Water Treatment Plant No. 2
        7. Diversion Data
          1. M001323 - Grandstand 72 Meter
          2. M001165 - Bunting Fish Screen Meter
    2. Backflow Prevention
      1. Backflow Prevention Explained
      2. Backflow Prevention Forms
      3. Backflow Device Installation Drawings
      4. Backflow Prevention Regulations
    3. Community Presentations
    4. Customer Service
      1. Your Account
      2. Bill Payment Options
        1. AutoPay,e-Bill and Pay-by-Text Enrollment
        2. Pay Online
        3. Payment by Phone
        4. Payment Locations
      3. Collection Policy
      4. Detect a Water Leak
        1. Possible Leak Causes
      5. Help on Tap Program
      6. New or Modified Water Services
      7. Obtaining / Returning a Hydrant Meter
      8. Payment Locations
      9. Schedule of Rates & Fees (PDF)
      10. Service Line Coverage Plan
      11. Starting & Stopping Service
      12. Water Rates
      13. Water Rates - Development Services
    5. Development Services
    6. Emergency Preparedness
      1. Rapid Alert Notification
    7. News & Information
      1. ACWD Aqueduct Newsletter
      2. Brochures
      3. Capital Improvement Projects
      4. Fact Sheet
      5. Plans, Reports & Studies
        1. Public Health Goals Report 2016-2018 (PDF)
          1. PHG FAQs
        2. 2018 ACWD Strategic Plan (PDF)
        3. 2017 Customer Survey Results (PDF)
        4. 25 Year Capital Improvement Program (PDF)
        5. 2011 Customer Survey Results (PDF)
        6. Adopted Budget
        7. Comprehensive Annual Financial Report
        8. Urban Water Management Plan
        9. Integrated Resources Planning Study
      6. Public Notices
      7. Rapid Alert Notification System
        1. Rapid Alert Notification Registration
        2. Login to Mi-Profile
      8. Special Projects & Programs
        1. Alameda Creek Watershed Steelhead Restoration
          1. Fish Passage & Related Projects
        2. Community Partnerships
        3. Invasive Mussels
        4. Lead Fishing Tackle Exchange Program
    8. Service Line Coverage Plan
    9. Water Conservation
      1. Conservation at Home
        1. Garden & Landscape Programs
        2. Water Saving Tips
      2. Conservation at Work
        1. Business Landscapes & Awards
      3. Conservation for Gardens & Landscapes
        1. Business Landscapes & Awards
        2. Conservation Guides & Tools
        3. Drought Tolerant Gardening
        4. Outdoor Water Saving Tips
        5. Sprinkler System Checklist
      4. Rebates
      5. Resources
        1. CIMIS
        2. Conservation Calculators
        3. Finding and Fixing Leaks
        4. Landscape Workshops
      6. Partnerships
      7. Water Use Efficiency Measures for New Dev. (PDF)
    10. Water Rates Process
    11. Water Quality
      1. Water Quality FAQs
      2. Water Quality Self-Diagnostic Tool
      3. Main Cleaning
      4. Annual Water Quality Reports
      5. Lead Sampling Information for Schools
      6. Lead Testing for Day Care Facilities
      7. Lead & Copper Tap Sampling Program
      8. Water Hardness Map
      9. Local State-Certified Commercial Laboratories
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  3. Services

    1. Capital Improvement Projects
      1. Construction Bid Results
      2. Consultant Registration Form
      3. Current Construction Bidding Opportunities
      4. Current Consultant & Services Opportunities
      5. Current Projects
        1. Advanced Metering Infrastructure (AMI)
        2. Alameda Creek Fish Passage & Related Projects
          1. Completed Fish Passage & Related Projects
          2. Current Fish Passage & Related Projects
        3. Alvarado Niles Pipeline Seismic Improvements
        4. Kaiser Pond Diversion Pipe Improvement
        5. Main Renewal and Seismic Upgrade Program
        6. Small Diameter Pipeline Renewal Project
    2. Education
      1. Free Educational Materials
        1. Free Educational Materials Descriptions
      2. School Theater Programs
      3. Water Treatment Plant Tours
      4. WaterClips Student Video Contest
    3. Development Services
      1. Customer Satisfaction Surveys - Dev. Services
      2. Customer Work Request Application
      3. Fire Flow Test Application (PDF)
      4. Schedule of Development Fees & Charges (PDF)
      5. Standard Specifications & Drawings
        1. Standard Drawings
      6. GIS Maps and Record Drawing Request Form (PDF)
    4. Groundwater Resources
      1. Groundwater Management
        1. Annual Survey Report on Groundwater Conditions
        2. Department of Water Resources Bulletins
        3. DWR Groundwater Grant Programs
        4. Groundwater Guardian Affiliate
        5. Groundwater Management Policy
        6. Niles Cone Groundwater Basin Monitoring
        7. Water Research Foundation Project
        8. Replenishment Assessment Act
      2. Groundwater Protection
        1. Cooperative Agreements
        2. Environmental Screening Levels
        3. GeoTracker
        4. Groundwater Protection Program Guidelines
        5. South Bay GW Protection Evaluation Report
      3. Inspection Scheduling
      4. Permits & Applications
      5. Sustainable Groundwater Management Act
      6. Well Investigation
      7. Well Ordinance Information
        1. ACWD Well Ordinance
        2. Permits & Applications
        3. USEPA Injection Reporting Requirements
        4. Well Standards
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  4. Connect With Us

    1. Capital Improvement Projects
    2. Job Seekers
      1. Employee Benefits
      2. Job Descriptions
      3. Job Interest Card
      4. Job Opportunities & Application Materials
      5. Organizational Charts
      6. Promotional Opportunities
    3. Procurement and Contracts
      1. Insurance Requirements (PDF)
      2. Purchase Order Terms & Conditions (PDF)
      3. Surplus Materials
      4. Vendor's Guide to Procurement and Contracts
      5. Vendor Registration
      6. Current Bids
    4. News & Information
      1. ACWD History
      2. Brochures
      3. Chronology of Significant Events
      4. Fact Sheet
      5. Plans, Reports, & Studies
      6. Press Releases
      7. The ACWD Connection
      8. The People of ACWD
    5. Departments
    6. Staff Directory
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  5. I Want To...

    1. Apply For...
      1. A Drilling Permit
      2. A Fire Hydrant Flow Test (PDF)
      3. A Hydrant Meter
      4. A Job
      5. A Water Conservation Rebate
      6. New or Modified Water Service
    2. Contact…
      1. Customer Service
      2. The Board of Directors
      3. The General Manager
      4. Water Conservation
      5. Water Education
      6. Water Quality
    3. Find Information On…
      1. Education Programs
      2. Emergency Preparedness
      3. Groundwater Resources
      4. Our Water Sources
      5. Steelhead Trout Restoration Efforts
      6. Water Conservation
      7. Water Quality
      8. Water Rates
      9. Water Treatment Plants
    4. Order…
      1. A Fix a Leak Kit
      2. A Water Conservation Kit
      3. School Materials
      4. Water Conservation Brochures & Info
    5. Pay…
      1. My Water Bill
    6. Report…
      1. A General Concern
      2. A Security Issue
      3. Water Waste
    7. Request…
      1. A School Assembly
      2. A Fire Hydrant Flow Test (PDF)
      3. A Speaker
      4. A Water Audit
      5. Public Records
    8. Sign Up For…
      1. A Landscape Class
      2. Bid / RFP Notifications
      3. E-Notifications
      4. Rapid Alert Notifications
    9. Start or Stop My Water Service
    10. View…
      1. Agendas & Minutes
      2. Bid Opportunities
      3. My Account
      4. My Water Consumption History
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  6. Feature Links

    1. About ACWD
    2. Construction Projects
    3. Development Services
    4. Fish Passage & Related Projects
    5. Forms, Permits & Applications
      1. ACWD Records Request Form
      2. Backflow Prevention Forms
      3. Consultant Registration Form
      4. Development Services Forms
      5. GIS Records Request Form (PDF)
      6. Groundwater Forms
      7. Employment Application
      8. Hydrant Meter Request Form
      9. School Materials Order Form
      10. Water Use Restrictions Exception Form (PDF)
      11. Water Use Restrictions Exception Appeals Form (PDF
    6. Groundwater Resources
    7. Help on Tap Program
    8. Optional Service Line Coverage Plan
    9. Rapid Alert Notification System
    10. Transparency Information
    11. Water Rates Process
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