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  1. Home

  2. About Us

    1. About ACWD
      1. Mission, Vision, and Values
      2. ACWD’s Water Sources & Supplies
        1. Alameda Creek Watershed Local Supplies
        2. Niles Cone Groundwater Basin
        3. San Francisco Regional Water System
        4. South Bay Aqueduct Watershed Protection
        5. State Water Project
        6. Treatment Plant Descriptions
          1. Blending Facility
          2. Newark Desalination Facility
          3. Regional Water System Direct Takeoff
          4. Water Treatment Plant No. 2
        7. Diversion Data
          1. M001323_Grandstand 72 Meter
          2. M001165_Bunting Fish Screen Meter
          3. M001423_Kaiser Fish Screen Meter
          4. M031656 - Shinn Fish Screens 24-inch Meter
          5. M031664 - Shinn Fish Screens 36-inch Meter
          6. M031665 - Shinn Fish Screens 48-inch Meter
        8. Water Resources Master Plan Update
      3. Fact Sheet
      4. Directions
      5. Board of Directors
      6. Executive Management
      7. Departments
      8. Chronology of Significant Events
      9. History
      10. Former Board Members
      11. Former General Managers
      12. Quarry Lakes Regional Recreation Area
      13. Strategic Plan (PDF)
    2. Backflow Prevention
      1. Backflow Prevention Explained
      2. Backflow Prevention Forms
      3. Backflow Device Installation Drawings
      4. Backflow Prevention Regulations
    3. Customer Service
      1. Your Account
      2. Bill Payment Options
      3. Collection Policy
      4. Detect a Water Leak
        Galvanized Service Line Leaks
      5. Help on Tap Program
      6. New or Modified Water Services
      7. Obtaining / Returning a Hydrant Meter
      8. Schedule of Rates & Fees (PDF)
      9. Service Line Coverage Plan
      10. Starting & Stopping Service
      11. Water Rates
      12. Water Rates - Development Services
      13. Get Help Paying Your Bill
    4. Emergency Preparedness
      Rapid Alert Notification
    5. News & Information
      1. ACWD Aqueduct Newsletter
      2. Capital Improvement Projects
      3. Fact Sheet
      4. Plans, Reports & Studies
        1. Public Health Goals Draft Report 2022-2024 (PDF)
          PHG FAQs
        2. ACWD Strategic Plan 2025-2030 (PDF)
          2018 ACWD Strategic Plan (PDF)
        3. 2017 Customer Survey Results (PDF)
          2011 Customer Survey Results (PDF)
        4. 25 Year Capital Improvement Program (PDF)
        5. Adopted Budget
        6. Annual Comprehensive Financial Report
        7. Social Media Policy (PDF)
        8. Urban Water Management Plan
        9. Integrated Resources Planning Study
        10. Climate Adaptation Plan
        11. 2023-2024 Annual Report for the ACWD and ACFCD Fish Passage Facilities (PDF)
          2022-2023 Annual Report for the ACWD and ACFCD Fish Ladders (PDF)
      5. Public Notices
      6. Rapid Alert Notification System
        1. Login to Mi-Profile
        2. Emergency Preparedness
      7. Special Projects & Programs
        1. Alameda Creek Watershed Steelhead Restoration
          Fish Passage & Related Projects
        2. Community Partnerships
        3. Invasive Mussels
        4. Lead Fishing Tackle Exchange Program
      8. California Environmental Quality Act (CEQA)
    6. Service Line Coverage Plan
    7. Water Conservation
      1. Conservation at Home
        1. Garden & Landscape Programs
        2. Water Saving Tips
      2. Conservation at Work
        Business Landscapes & Awards
      3. Conservation for Gardens & Landscapes
        1. Business Landscapes & Awards
        2. Conservation Guides & Tools
        3. ACWD's Demonstration Garden
        4. Outdoor Water Saving Tips
        5. Sprinkler System Checklist
      4. Finding and Fixing Leaks
        1. Fix A Leak Week
        2. Galvanized Service Line Leaks
      5. Rebates
      6. Resources
        1. CIMIS
        2. Conservation Calculators
        3. Landscape Workshops
      7. Partnerships
      8. Water Use Efficiency Measures for New Dev. (PDF)
      9. Water Efficiency Master Plan
      10. ACWD's Water Use Efficiency Efforts
      11. Report Water Waste
    8. Water Rates Process
      Previous Water Rates Processes
    9. Water Quality
      1. Water Quality FAQs
      2. Water Quality Self-Diagnostic Tool
      3. Main Cleaning
        How the Main Cleaning Program Works
      4. Annual Water Quality Reports
      5. Lead Sampling Information for Schools
      6. Lead Testing for Day Care Facilities
      7. Lead & Copper Tap Sampling Program
      8. Lead Service Line Inventory
      9. Water Hardness Map
      10. Local State-Certified Commercial Laboratories
      11. Understanding PFAS
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  3. Services

    1. Capital Improvement Projects
      1. Current Projects
        1. Advanced Metering Infrastructure (AMI)
          1. Door Hanger #1
          2. Door Hanger #2
          3. Door Hanger #3
          4. AMI Infographic
          5. Leak Detect Door Hanger
        2. Main Renewal and Seismic Improvement Program (MRSIP)
          1. Alvarado Niles Pipeline Seismic Improvements
          2. Central Newark Thornton Avenue Project
          3. Lindsay Tract and Birch Street Project
          4. Dairy Avenue and H Street Project
        3. Kaiser Pond Diversion Pipe Improvement
        4. Clean Energy Program
        5. Alameda Reservoir Roof Replacement Project
        6. Groundwater PFAS Treatment Facility
        7. Hidden Valley Tank Seismic Upgrade Project-Phase 2
        8. Decoto Reservoir Improvements Project
        9. Patterson Reservoir Remediation Project
      2. Fish Passage & Related Projects
        Completed Fish Passage & Related Projects
      3. Current Construction Bidding Opportunities
      4. Construction Bid Results
      5. Consultant Registration Form
      6. Current Consultant & Services Opportunities
      7. 25 Year Capital Improvement Program (PDF)
    2. Education
      1. Free Educational Materials
      2. School Theater Programs
      3. Water Treatment Plant Tours
      4. Community Presentations
      5. WaterClips Student Video Contest 2026
      6. Free Educational Resources
        Pre-K - 6th Grade Teacher Resources
    3. Development Services
      1. Customer Satisfaction Surveys - Dev. Services
      2. Customer Work Request Application
      3. Fire Flow Test Application
      4. Schedule of Development Fees & Charges (PDF)
      5. Standard Specifications & Drawings
        Standard Drawings
      6. GIS Maps and Record Drawing Requests
    4. Groundwater Resources
      1. Groundwater Management
        1. Annual Survey Report on Groundwater Conditions
        2. Department of Water Resources Bulletins
        3. DWR Groundwater Grant Programs
        4. Groundwater Guardian Affiliate
        5. Groundwater Management Policy
        6. Niles Cone Groundwater Basin Monitoring
        7. Replenishment Assessment Act
        8. Water Research Foundation Project
      2. Groundwater Protection
        1. Cooperative Agreements
        2. Environmental Screening Levels
        3. GeoTracker
        4. Groundwater Protection Program Guidelines
        5. South Bay GW Protection Evaluation Report
      3. Inspection Scheduling
      4. Permits & Applications
      5. Sustainable Groundwater Management Act
      6. Well Investigation
      7. Well Ordinance Information
        1. ACWD Well Ordinance
        2. USEPA Injection Reporting Requirements
        3. Well Standards
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  4. Connect With Us

    1. Capital Improvement Projects
    2. Job Seekers
      1. Employee Benefits and Programs
      2. Internships & Student Work Opportunities
      3. Job Descriptions
      4. Job & Promotional Opportunities
      5. Job Interest Card
      6. Organizational Charts & Salary Schedules
      7. MOUs 
    3. Procurement and Contracts
      1. Insurance Requirements (PDF)
      2. Purchase Order Terms & Conditions (PDF)
      3. Surplus Materials
      4. Vendor's Guide to Procurement and Contracts
      5. Vendor Registration
      6. Current Bids
    4. Media Center
      1. ACWD History
      2. Chronology of Significant Events
      3. Fact Sheet
      4. Plans, Reports, & Studies
      5. News Releases
      6. The ACWD Connection
      7. The People of ACWD
      8. Facilities in Focus
    5. Departments
    6. Staff Directory
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  5. I Want To...

    1. Apply For...
      1. A Drilling Permit
      2. A Fire Hydrant Flow Test
      3. A Hydrant Meter
      4. A Job
      5. A Water Conservation Rebate
      6. New or Modified Water Service
    2. Contact…
      1. Customer Service
      2. The Board of Directors
      3. The General Manager
      4. Water Conservation
      5. Water Education
      6. Water Quality
    3. Find Information On…
      1. Education Programs
      2. Emergency Preparedness
      3. Groundwater Resources
      4. Steelhead Trout Restoration Efforts
      5. Water Conservation
      6. Water Quality
      7. Water Rates
      8. Water Treatment Plants
    4. Order…
      1. A Fix a Leak Kit
      2. A Water Conservation Kit
      3. School Materials
    5. Pay…
      My Water Bill
    6. Report…
      1. A General Concern
      2. A Security Issue
      3. Water Waste
    7. Request…
      1. A School Assembly
      2. A Fire Hydrant Flow Test
      3. A Water Audit
      4. Public Records
    8. Sign Up For…
      1. A Landscape Class
      2. Bid / RFP Notifications
      3. E-Notifications
      4. Rapid Alert Notifications
    9. Start or Stop My Water Service
    10. View…
      1. Agendas & Minutes
      2. Bid Opportunities
      3. My Account
      4. My Water Consumption History
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  6. Feature Links

    1. About ACWD
    2. Construction Projects
    3. Development Services
    4. Fish Passage & Related Projects
    5. Groundwater Resources
    6. Help on Tap Program
    7. Optional Service Line Coverage Plan
    8. Rapid Alert Notification System
    9. Transparency Information
    10. Water Rates Process
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  7. CustomLinks_18

    1. Upcoming Meetings
    2. Board Agendas & Minutes
    3. Transparency Information
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