Customer Service
About Our Customer Service
The Alameda County Water District provides potable (drinking) water to over 328,000 citizens in the cities of Fremont, Newark and Union City. Our Customer Service staff is happy to serve you. Feel free to stop by our main office or contact us over the phone with your questions and billing inquiries.
Resources
- Welcome Letter (PDF) New customers can learn more about their bill.
- Bill Payment Options ACWD offers a variety of ways to pay your bill.
- Detect A Water Leak Tips for detecting leaks inside and outside of your home.
- Locate and Read Your Water Meter (PDF) Knowing where your water meter is can be helpful when detecting a leak.
- Obtaining / Returning A Hydrant Meter We offer temporary hydrant meter rentals which can be obtained at our main office.
- Payment Location Pay your bill in person at our main office.
- Service Line Coverage Plan Learn about the Service Line Coverage Plan offered to residential customers by Home Emergency Insurance Solutions (HEIS).
- Starting and Stopping Service Contact us if you need to start or stop water service at your home or business.
- Understanding Your Water Bill (PDF) Understand the different parts of your water bill.
- Water Rates View your bimonthly service charge and commodity rate.
- Your Account View and manage your account.