Customer Work Request Application

About This Application

Use the Customer Work Request Application to request new or modified water services, such as installation, upgrade, relocation or removal of meters, fire services, and other service devices and appurtenances. The application may also be used to request other work by ACWD including water main crossings and fire hydrant installations and relocations.

You do not need to use this form to have your existing water service turned on or off.

Print, fill out, sign, and then fax, mail, or deliver this form to the ACWD Engineering Department at the address below. The form must be filled out completely in order for ACWD to process your request. If you have questions about your project or how to complete the form, please call the ACWD Engineering Department at (510) 668-4499.

Due to current extremely high levels of development activity, the typical time frame for processing customer job applications and field construction is currently estimated at 4-6 months from receipt of a completed application. Please plan accordingly.
ACWD will continue to strive to meet your project schedule needs, and we appreciate your understanding.

Documents

• Customer Work Request Application (PDF)
• Work Request Application Instructions (PDF)
• Meter Size Verification Form for Meters Sized Larger than Two Inches (PDF)