In response to the Alameda County’s Public Health Officer order for shelter in place and Governor Newsom's Executive Order N-33-20 that all Californians stay at home order, as well as for the protection of the public, visitors and staff from COVID-19, we have closed our ACWD Headquarters in Fremont to the public effective March 17, 2020, until further notice. Water service will not be interrupted.
1) Customers dropping off applications – preferably, mail in the completed application with any needed payments by check. Alternatively, use the front drop box to deposit the application and check, or email the completed application and send a check by mail.
2) Customers making payments for fees, charges, deposits, etc. – preferably, mail in a check. Alternatively, drop a check in the front drop box. A receipt can be sent by email or mail if requested.
3) In light of the COVID-19 virus and the Shelter-in-Place Order, all in-person meetings have been suspended indefinitely.
4) During normal business hours, staff will be available by phone or email to provide assistance and answer questions.
On February 14, 2019, the ACWD Board of Directors approved revisions to ACWD development-releated fees and charges. The revisions included a five-year phase-in of increases to the Facilities Connection Charges (FCC) due to the implementation of a revised comprehensive calculation method. The established 2020 FCC rates will go into effect on May 1, 2020.
There are no changes to the established Metered Jumper Assembly Charges.
Customer Work Request Application
Use this application to request new or modified water services, such as installation, upgrade, relocation or removal of meters, fire services, or other field work by ACWD.
Fire Flow Test Application
Are you working on a project which involves a new or modified fire service? Do you need to know the capacity of the water distribution system at a specific location? Fire Hydrant flow test information is typically needed for fire sprinkler system designs, water system designs, and insurance purposes.