Pay My Bill

Attention Automatic Bill Pay Customers:

Please confirm or update your default payment method to ensure payments are processed with the payment method you desire.

We apologize for any inconvenience.

Updates can be made at portal.acwd.org or call 510.668.4200.


Automatic Payments

Make paying your water bill easy and effortless by signing up for Autopay.  It’s free to set-up.

  1. Go to Payment Options and Automatic Payments.
  2. Go to My Profile and Payment Methods and enter your bank or card details.  We accept Visa, Mastercard, and Discover with no additional fees.
  3. Go to My Profile and Autopay and opt in to set up new Autopay.
  4. A confirmation email will be sent with a link to activate your autopay.


Paperless Billing

Reduce paper and say goodbye to snail mail by signing up for Paperless Billing and receive notifications when your bill is ready.   

  1. Go to Paperless Billing and select “Yes” to opt-in.
  2. A confirmation email will be sent with a link to activate your paperless billing.


Pay-by-Text

Conveniently and quickly pay with your mobile phone via text.  Pay your bill with a few, fast, and easy steps!

  1. Go to Payment Options and Pay by Text and select “Sign up for Pay By Text” to opt-in.


Pay Online

Don’t want to register an online account?  Pay your bill online with One Time Pay.  No registration required.  No additional fees.

  • Pay online now using the steps below:
  1. Visit the One Time Payment page: Pay Online
  2. Select “Pay Now” and locate your account by using the information on your bill.
  3. Select the invoice to pay, then enter in your payment information, and click checkout.

 

Payment by Phone

Pay your bill by phone using our automated phone system.  We accept Visa, Mastercard, Discover, or electronic check.  No additional fees.

  • Call (510) 668-4200


Pay by Mail

Send a check with your payment coupon in the envelope provided with your bill to:

Alameda County Water District

PO BOX 101837

Pasadena, CA 91189-1837


In-Person Payment Location

Visitors are required to wear face masks upon entering our building. Pay your bill in person at ACWD Headquarters Monday-Friday, 9:00 am - 4:00 pm.  We accept cash, check, money order, Visa, Mastercard, and Discover.

Alameda County Water District

43885 S. Grimmer Boulevard 

Fremont, CA 94538

Our Night Drop Box is located to the right of the front doors for after hour payments.  We accept check and money orders. No cash, please.