Collection Policy

SB 998

California Senate Bill 998, effective February 1st, 2019, set new requirements for residential water service termination for non-payment of a water utility bill. Alameda County Water District has created a collection policy to comply with these requirements. The Alameda County Water District Collection Policy is effective on January 1st, 2020.

Collection Policy

The collection policy for the Alameda County Water District is available to read in the languages listed below:

Reconnection Information

In order to restore water service, the amount due and a re-establishment fee, as stated in the Rate and Fee Schedule, must be credited to the account. Once payment is made, customers must call the District (510-668-4200) to ensure services are restored.

RE-ESTABLISHMENT FEES:

Monday – Friday:

Between 8:00 AM – 4:00 PM: $46.00

Between 4:01 PM – 7:59 AM: $150.00

Weekends or District recognized holidays will be charged an after-hours re-establishment fee of $150.00.

Payment Options:

  • Online – www.acwd.org
  • Phone – 510-668-4200
  • Office  – 43885 S Grimmer Blvd., Fremont, CA 94538
  • Business hours:  Monday through Friday, 8:00 AM- 5:00 PM
  • Closed weekends and holidays

ACWD accepts Check, Visa, Master Card, Discover, and Debit Card online and by phone, in addition to these payment methods, cash, check, and money order are accepted at the office.

Once payment is made, customers must call us to ensure services are restored.

Annual Service Discontinuations 

Every year, Alameda County Water District will make available on this webpage the total number of services that were discontinued for inability to pay. The first report will cover the period of January 1st, 2020 to December 31st, 2020 and will be available during the 1st Quarter of 2021.

Contact Us

By phone: Call Customer Service at (510) 668-4200, Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

In person: Visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538.

Online: https://myaccount.acwd.org

Email: CustomerService@acwd.com