While repairs to the water main and water meter are the responsibility of the Alameda County Water District (ACWD), individual customers are responsible for repairs to the service line from the water meter to their home. ACWD has arranged for HomeServe, an independent home repair company separate from Alameda County Water District, to offer optional emergency repair service plans* to Alameda County Water District residential customers for customer-owned utility equipment. Plans from HomeServe include:
- Exterior Water Line Coverage
*These are optional and customers are under no obligation to purchase services from HomeServe to receive water service from Alameda County Water District. If you would prefer, you can opt out of receiving communications related to these services by calling 1-855-530-8581.
Visit the HomeServe Website
To opt out of any future HomeServe mailings, please call HomeServe toll-free at 1-855-530-8581 or opt out of future mailings. Please allow 4-6 weeks for HomeServe to process your request.