Groundwater Resources

 ACWD’s Customer Service counter at our Grimmer Boulevard headquarters in Fremont is open weekdays between 9:00 a.m. and 4:00 p.m. and we are available to assist customers who wish to pay their bills and have account inquiries. Visitors are required to wear face masks.

At this time, only the customer counter is open to the public and all public meetings and other business-related to Development Services, Engineering, Groundwater Resources, Water Conservation, and other services continues to be conducted virtually until further notice.

Water service will not be interrupted. 

1)    Customers dropping off drilling permit applications – preferably, mail in the completed application with any needed payments by check.  Alternatively, use front drop box to deposit application and check. Receipts will be mailed upon request only.

2)    Customers who have questions regarding drilling permits and applications please call 510-668-4460 during business hours or send an email to Kit Soo.  

3)    All other Groundwater related questions can be directed to Michelle Myers by calling 510-668-4454.