AMI Infographic

ACWD will start the AMI installation process in March 2021, and estimate that each installation will take no longer than an hour. Full implementation in Fremont, Newark, and Union City will be complete by December 2023.

MAR 2021 TO DEC 2023

INVESTING IN OUR COMMUNITY

STARTING MARCH 2021

The Alameda County Water District (ACWD) is investing in the future of our community by installing Advanced Metering Infrastructure (AMI), which allows water meters to be read remotely. While droughts are expected in California, ACWD plans decades in advance to ensure that our water supply remains reliable, and this is part of our continued focus on water efficiency and long-range water supply planning.

HOW WILL THIS IMPACT YOU?

Temporary Water Stoppage:  Water at your residence will be temporarily turned off — for no more than one hour unless otherwise communicated — for the installation of the AMI device. No action is required from you.

Clear a Path:  Please trim any overgrown landscaping near your water meter box to provide easy installer access.

WE’LL NOTIFY YOU

Check Your Mail 

Customers who will be the first to receive the AMI 

 technology will receive a letter in February 2021.

Open Your Door 

Customers will receive a door hanger 5 to 10 working days in advance of the work 

 taking place and again once the work is completed. 

Go Online

Visit ACWD.ORG to track the progress of the project and

 take our project survey. ACWD will also be hosting a virtual community meeting onMarch 10, 2021 at 6 p.m. PST  for customers to share their feedback.

MORE INSTALLATION DETAILS

Our Team

Our partners, Badger Meter and Professional Meters, Inc. (PMI) will upgrade or replace your water meter.

Look for Our Team

          •   Neon green ACWD/PMI uniforms and branded vehicles

          •   Installers will carry a badge and letter to authenticate their work on the project

CDC Guidelines Followed

COVID-19 safety guidelines will be followed.

WHY AMI?

CONVENIENCE

          •   Detect potential leaks early 

          •   Easy-to-use online portal (coming later this year to ACWD.ORG)

          •   View up-to-date water usage at any time throughout the billing cycle

CONSERVATION 

          •   Encourage efficient water use

          •   Understand your water use on a daily basis

          •   View water efficiency tips via new customer portal

          •   Find out about ACWD’s water conservation programs and apply for them through the new online customer portal

          •   Reduce our carbon footprint with fewer trucks on the road since water meters will be

                read remotely instead of manually

Together, through the use of this smart technology, we can work toward achieving ACWD’s water conservation goals and improving water supply reliability for our community while saving money through operational efficiencies.

Your feedback matters, and there are many opportunities to share your thoughts with us as we embark upon this important community improvement project. 

For More Information: ACWD.ORG/AMI

Installer Hotline: (844) 280-6521

@AlamedaCountyWD  #SmartWaterConnect