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2. Thank you for responding to ACWD's leak alert notification! Please complete this brief survey regarding the leak you found after you were notified of continuous consumption via ACWD's My Smart Water Connect customer portal's leak notification program.  

   If you have questions or need further assistance, please contact ACWD's Water Use Efficiency team at 510-668-4218 or email.  

   For more resources on finding and fixing leaks, please visit acwd.org/fixleaks.

   For questions regarding your bill, please contact ACWD's Customer Service at 510-668-4200 or email. 

4. First Name
5. Last Name
7. ACWD Account Number*
8. Phone Number*
10. Email Address
12. Address1*

    Please provide the water service address within Alameda County Water District's service area.

14. City*

    1. Fremont
    2. Newark
    3. Union City
15. State*
16. Zip*
18. Did you find a leak?*

    1. Yes
    2. No
19. What day did you discover the leak?*
    What day did you discover the leak?
21. If you are unsure what may be causing the continuous flow, please see below for resources that can help you conduct a check for leaks:
    Finding and Fixing Leaks

    • Checking Leaks with AMI Guide – Step by step guide on how to shut off house valve and use your AMI meter/portal to check for leaks. This is a good next step to help determine if a leak is indoors or outdoors.
    • Finding and Fixing Leaks flyer – Info on how to find and fix common sources of leaks in your home.
    • ACWD Finding and Fixing Leaks webpage – Additional resources, including videos on how to find and fix toilet leaks.
    • Free Fix a Leak Kit – Contains free toilet leak detection dye tablets, a toilet flapper, information about finding leaks around the house and accessing the My Smart Water Connect AMI customer portal, and the California Water Efficiency Partnership's Practical Plumbing Handbook. Please create an account in the Water Savings Center to submit your kit order.
    • Do-It-Yourself Residential Home Water Use Survey - Evaluate opportunities for efficiency in indoor and outdoor water use. Although the survey does not primarily focus on finding and fixing leaks, it is a helpful tool to find opportunities to be more water efficient around your household. Please create an account in the Water Savings Center to submit your kit order.
    • Need more help?
      • Contact ACWD's Water Use Efficiency team at 510-668-4218 or email us.
      • Water leaks downstream of ACWD’s water meter are the customer’s responsibility. If you need additional help, you may consider hiring a professional to help resolve the private-side issue. 
23. What was causing the leak?*

    1. Toilet
    2. Bathroom faucet
    3. Showerhead
    4. Kitchen faucet
    5. Refrigerator water line
    6. Washing machine
    7. Irrigation valve stuck open
    8. Broken irrigation line
    9. Outdoor hose bib
    10. Pool Equipment
    11. Water heater
    12. Slab Leak/Leak under the house
    13. Forgot to turn off the hose, or other irrigation system
    14. Customer service line related (explain below) *Note: any leak between the meter and the house*
    15. Other (explain below)
25. If "Other", please describe the leak that was found:*
27. If "Customer service line related", please describe the leak that was found:*
29. Have you fixed the leak?*

    1. Yes
    2. No
30. What day did you resolve the leak?*
    What day did you resolve the leak?
32. What resources did you use to resolve the leak? Check all that apply.

    1. Plumber
    2. ACWD resources or tips
    3. Online search (video or instructions)
    4. Fixed issue myself
    5. Professional Leak Detection Service
    6. Other (explain below)
33. If "Other," please describe what other resources you used to resolve the leak.*
35. Is there anything else you want ACWD to know about your leak?
Leave This Blank:


37. 1. Receive an email copy of this form.
38. Email address

    This field is not part of the form submission.

39. Submit

* indicates a required field