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Public Water System Extensions
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Steps
1.
Project & Customer Description
This section is complete
This section is incomplete
2.
Application, Plan Review, & General Coordination
This section is complete
This section is incomplete
3.
Construction Inspection & Coordination
This section is complete
This section is incomplete
4.
Field Work by ACWD, Customer Work Requests, & Job Orders
This section is complete
This section is incomplete
5.
Overall Evaluation & Feedback
This section is complete
This section is incomplete
Project & Customer Description
Customer Satisfaction Survey – Public Water System Extensions
Please take a few minutes to complete this survey regarding your recent experience working with Alameda County Water District (ACWD). Your feedback is important because it helps us improve services to our customers. Responses are anonymous unless you choose to provide your contact information at the end of the survey. Thank you for your time and input.
1. What best describes your type of project?
-- Select One --
Residential Development
Commercial Development
Industrial Development
Mixed Use (Residential & Commercial)
Street Improvement / Utility Relocation
Inquiry Only
Other (Please specify below)
Other type of project:
Enter type of project if you selected "Other" to Question 1.
2. Project Characteristics
Please provide applicable information. When details are not known, broad estimates are appreciated.
Number of Units
(if applicable)
Approximate Length of Public
Water Main Installed
Approximate Building Area Developed (Commercial and Industrial Only)
3. What type of customer best describes you?
-- Select One --
Property Owner
Developer
Contractor/Builder
Consultant/Consulting Engineer
Public Agency or Municipality
Public Utility Company
Other (Please Specify)
Other:
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Application, Plan Review, & General Coordination
4. Application, Plan Review, and General Coordination
Please rate your level of satisfaction with all that apply. If you had no experience with any element listed, please select "Not applicable."
Your Overall Satisfaction Working with ACWD on Your Project Application Materials
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Would you like to answer more questions related to these issues?
Yes
No
ACWD's Response to Your Initial Inquiries and ACWD's Pre-Application Support
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD Staff's Availability for Meetings and Consultations When Requested
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's Published Schedule of Fees and Charges
(and its effectiveness as a tool for budgeting your project)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's Development Specifications
(and their use in water system design and Improvement Plan preparation as well as construction)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's Standard Specifications and Standard Details
(and their use in water system design and Improvement Plan preparation as well as construction)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Overall Application Process
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Frequency and Timeliness of ACWD's Communications with You
(i.e., kept you informed as to process, promptly returned your calls or emails)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Quality and Understandability of ACWD's Written Communications
(i.e., our letters and emails)
Very satisfied
Satisfied
Neutral
Dissastisfied
Very dissatisfied
Not applicable
Quality and Completeness of ACWD's Improvement Plan Reviews and Review Comments
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's "Public Water System Extension Agreement"
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's Development Related Fees
(i.e., per-unit and meter-based connection charges), particularly when compared to other jurisdictions
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Your Overall Satisfaction with ACWD's Application, Specifications, Plan Review, Agreement, and General Coordination
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Continue
|
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Construction Inspection & Coordination
5. Water System Construction Inspection and Coordination
Please rate your level of satisfaction with all that apply. If you had no experience with any element, please select "Not applicable."
Your Overall Satisfaction with ACWD's Construction and Inspection Coordination
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Would you like to answer more questions related to these issues?
Yes
No
ACWD's Water Main Extension Permit and Permitting Process
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Availability and Responsiveness of ACWD's Construction Inspectors When Needed
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Knowledge and Professionalism of ACWD Inspectors
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Timeliness of Pressure and Bacteriological Testing Results
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
No applicable
Continue
|
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Field Work by ACWD, Customer Work Requests, & Job Orders
6. Field Work by ACWD Forces in Support of Your Project, ACWD's "Customer Work Request" Process, and "Job Orders"
Please rate your level of satisfaction with all that apply. If you had no experience with any element listed, please select "Not applicable."
Your Overall Satisfaction with ACWD's "Customer Work Request" Process and Work by ACWD Forces
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Would you like to answer more questions related to these issues?
Yes
No
Overall "Customer Work Request" Application Process
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's Overall Professionalism During the Design and Estimating Process for ACWD Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Quality and Understandability of ACWD's Written Communications
(i.e., our letter requesting deposit)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Courtesy and Professionalism of ACWD's Field Crews While Working at Your Site
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Efficiency of ACWD's Field Crews while Working at Your Site
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Quality of Work By ACWD Field Crews
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Timeliness of ACWD's Completion of Your Requested Field Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Overall Cost of the ACWD Field Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Timeliness and Understandability of ACWD's Refund Check or Invoice Following Completion of our Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Continue
|
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Overall Evaluation & Feedback
7. Overall Satisfaction with ACWD throughout the Completion of Your Project
-- Select One --
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
8. Please provide any additional comments and feedback (positive or constructive) or questions you may have in the space below.
9. (OPTIONAL) Please help us identify your particular project so that we can fully understand and incorporate the feedback provided.
Project Name
Developer or Applicant Name
General Location
Tract Number
ACWD No.
10. (OPTIONAL) Would you like to be contacted regarding your Project or the feedback you provided on this survey?
Yes
No
Please provide your name and contact information below. This information will be kept confidential and will not be shared with anyone outside of ACWD.
Name
Company
Telephone Number
Email Address
Leave This Blank:
Receive an email copy of this form.
Email address
This field is not part of the form submission.
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