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Drought Surcharge Rescinded Effective April 1
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1.
Project & Customer Description
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2.
Application, Plan Review, & General Coordination
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3.
Feedback & Optional Information
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Project & Customer Description
Customer Satisfaction Survey – Customer Work Requests & Job Orders
Please take a moment to complete this survey regarding your recent experience working with Alameda County Water District (ACWD). Your feedback is important because it helps us improve services to our customers. Responses are anonymous unless you choose to provide your contact information at the end of the survey. Thank you for your time and input.
1. What best describes your type of project?
-- Select One --
Residential Remodeling, Addition
Residential Development or New Construction
Commercial Development or Improvements
Industrial Development or Improvements
Street Improvement / Utility Relocation
Inquiry Only
Other (Please specify below)
Other type of project:
Enter type of project if you selected "Other" to Question 1.
2. What type of customer best describes you?
-- Select One --
Property Owner
Developer
Contractor/Builder
Consultant/Consulting Engineer
Public Agency or Municipality
Public Utility Company
Other (Please Specify)
Other:
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Application, Plan Review, & General Coordination
3. Customer Satisfaction Ratings
Please rate your level of satisfaction with all that apply. If you had no experience with any element listed, please select "Not applicable."
Your Overall Satisfaction Working with ACWD on Your Project
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Would you like to take more time to answer additional questions?
Yes
No
ACWD's Response to Your Initial Inquiries and ACWD's Pre-Application Support
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Frequency and Timeliness of ACWD's Communications with You
(i.e., kept you informed as to process, promptly returned your calls or emails)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Overall Application Process
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
ACWD's Overall Professionalism During the Design and Estimating Process
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Quality and Understandability of ACWD's Written Communications
(i.e., our letter requesting deposit)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Courtesy and Professionalism of ACWD's Field Crews While Working at Your Site
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Efficiency of ACWD's Field Crews while Working at Your Site
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Quality of Work By ACWD Field Crews
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Timeliness of ACWD's Completion of Your Requested Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Overall Cost of the Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Timeliness and Understandability of ACWD's Refund Check or Invoice Following Completion of our Work
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
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Feedback & Optional Information
4. Please provide any additional comments and feedback (positive or constructive) or questions you may have in the space below.
5. (OPTIONAL) Please help us identify your particular project so that we can fully understand and incorporate the feedback provided.
ACWD No.
(the 8-digit number found in the "Subject" line of the letter)
Job Number
(any one of the 5-digit numbers shown in bold type along the left side of the letter)
ACWD Representative Name
(the ACWD Engineering Technician or other person who signed the letter to you)
6. (OPTIONAL) Would you like to be contacted regarding your Project or the feedback you provided on this survey?
Yes
No
Please provide your name and contact information below. This information will be kept confidential and will not be shared with anyone outside of ACWD.
Name
Telephone Number
Email Address
Leave This Blank:
Receive an email copy of this form.
Email address
This field is not part of the form submission.
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