Frequently Asked Questions

All requests for tours must be submitted using the ACWD Tour Request Form.

All tour requests should be submitted as far in advance in possible and a minimum of two weeks before your preferred date.

All tour participants are required to be at a minimum in elementary school grade 4. Exceptions cannot be made.

Tours are offered Tuesday through Thursday, 9:00 am to 4:00 pm.  Tours typically last 1.5 hours.

Participants will get a behind the scenes tour of the water treatment plant in full operation and view the process required to treat your drinking water. Tours may require standing, walking and climbing of stairs for a majority of the tour. Please advise us in advance if any members of your group require special accommodations. Also, we require all tour participants to wear flat, closed-toed shoes and long pants. Weather-appropriate attire should also be worn, as the majority of the tour is conducted outdoors (jackets during winter months, comfortable clothing, hats, and sunscreen during summer months).

Tour groups must have a minimum of 5 participants and limited to 15.  Larger groups may be accommodated depending on staff availability.  Larger school groups may be accommodated with additional chaperones.

Yes. You must submit a list of all participants and their organization affiliation at least one week before the tour date. To gain access to the ACWD facility on the day of the tour, a photo ID of each participant over age 16 may be required. 

Yes, every tour participant must sign off on a Visitor Form, which can be found here: ACWD Visitor Form.