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Help on Tap Program
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Help on Tap - Customer Assistance Program
ACWD recognizes some customers may experience difficulty paying their water bills. Our customer assistance program, Help on Tap, will provide income-qualified residential customers a $15 credit on the bimonthly water service charge. 
 
Your household may qualify if the total income does not exceed the income guidelines according to the chart below. If you feel you qualify, complete and return the downloadable application, or to request an application be mailed to you, please call 510.668.4200.     

Download Application
Help on Tap Program Application
 

Income Guidelines
Number of Persons in Household Total Gross Annual Household Income*
1-2 $32,040 or less
3 $40,320 or less
4 $48,600 or less
5 $56,880 or less
Each additional person, add $8,320

*Income guidelines are valid through May 31, 2017, and are based on the San Francisco Public Utility Commission Program. Income before taxes based on all current income sources. Total household income must not exceed the income guidelines outlined above to qualify. Income guidelines subject to change.