What does the AMI project mean for me?

ACWD will be upgrading or replacing water meters in the communities of Fremont, Newark, and Union City, starting in late-March 2021, and estimate that each installation will take no longer than an hour. We estimate that all installations throughout the district will be completed by the end of 2023. We will be communicating with our customers throughout the installation process to provide updates, especially when installation is about to begin in your neighborhood. Here’s what you should know about the installation process:

• Notifications: You’ll receive a letter at your home or business informing you about the installation a few weeks in advance.

 You will also receive two notifications on your doorknob about your meter installation:

○ First Notice: 5 working days in advance of the installation

○ Second Notice: Once the work is completed

We may also leave a third notice on your doorknob to reschedule your installation if our installation team has trouble accessing your meter.

• Our Installation Team: ACWD has partnered with Badger Meter and Professional Meters Inc. (PMI) to perform these upgrades. You will recognize them because of their neon green ACWD/PMI uniforms and photo ID badges. Installers will also carry a letter to authenticate their work on the project.

• CDC Guidelines Followed: The installers are following local, state, and CDC guidelines by performing daily health screenings, maintaining social distancing, and wearing proper personal protective equipment, that includes face masks, to prevent the spread of COVID-19.

• Clear a Path: Please keep a clear path to and around the meter box, so the installers can easily access and upgrade the meter within a reasonable amount of time.

• Temporary Water Stoppage: Water at your residence will be temporarily turned off — for no more than one hour unless otherwise communicated — for the installation of the AMI device. No further action is required from you.

Show All Answers

1. What is AMI technology?
2. What are the benefits of AMI for me?
3. What does the AMI project mean for me?
4. I received a letter in the mail about this project. What does it mean?
5. I received a notice on my door about this project. What does it mean?
6. I received a visual, two-sided fact sheet about the project. What does it mean?
7. Why does ACWD need to upgrade my current water meter?
8. Why is ACWD doing this AMI Project now?
9. When will my water meter be upgraded? How will I know?
10. Will I need to do anything to sign up to receive my AMI meter upgrade?
11. Have other water districts implemented AMI?
12. Is there a cost associated with these AMI improvements?
13. Will my information be secure?
14. Is AMI technology safe?
15. Is AMI technology a wise investment?
16. Will the AMI technology attach to the current manually read meter or will it be placed somewhere else on residents’ property?
17. How does the new AMI technology work, and how will the meters be read?
18. How will we be able to recognize the AMI technology installers? Will they be wearing ACWD uniforms?
19. Will ACWD be hiring installers locally?
20. How long will the installation take?
21. When will I be notified about when the installers will upgrade my meter?
22. Will there be safety precautions in place due to the COVID-19 pandemic?
23. What if my question is not answered here?