What is AMI technology?

The Alameda County Water District (ACWD) is investing in the future of our community by installing Advanced Metering Infrastructure, more commonly known as AMI. This new technology allows water meters to be read remotely for faster leak detection, an increase in customers’ ability to monitor, analyze, and compare consumption data from a user-friendly web portal (coming later this year), and creates an overall improved customer experience.

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1. What is AMI technology?
2. What are the benefits of AMI for me?
3. What does the AMI project mean for me?
4. I received a letter in the mail about this project. What does it mean?
5. I received a notice on my door about this project. What does it mean?
6. I received a visual, two-sided fact sheet about the project. What does it mean?
7. Why does ACWD need to upgrade my current water meter?
8. Why is ACWD doing this AMI Project now?
9. When will my water meter be upgraded? How will I know?
10. Will I need to do anything to sign up to receive my AMI meter upgrade?
11. Have other water districts implemented AMI?
12. Is there a cost associated with these AMI improvements?
13. Will my information be secure?
14. Is AMI technology safe?
15. Is AMI technology a wise investment?
16. Will the AMI technology attach to the current manually read meter or will it be placed somewhere else on residents’ property?
17. How does the new AMI technology work, and how will the meters be read?
18. How will we be able to recognize the AMI technology installers? Will they be wearing ACWD uniforms?
19. Will ACWD be hiring installers locally?
20. How long will the installation take?
21. When will I be notified about when the installers will upgrade my meter?
22. Will there be safety precautions in place due to the COVID-19 pandemic?
23. What if my question is not answered here?