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1. How can I schedule a tour of ACWD’s Water Treatment Plant No.2?

All requests for tours must be submitted on the ACWD Tour Request Form located here.

2. When should I submit the tour request form?

All tour requests should be submitted as far in advance in possible and a minimum of two weeks before your preferred date.

3. Is there an age requirement for tour participants?

All tour participants are required to be at a minimum in elementary school grade 4. Exceptions cannot be made.

4. When are tours offered and what is the time length of a tour?

Tours are offered Tuesday through Thursday, 9:00 am to 4:00 pm.  Tours typically last 1.5 hours.

5. What can I expect on the tour?

Participants will get a behind the scenes tour of the water treatment plant in full operation and view the process required to treat your drinking water. Tours may require standing, walking and climbing of stairs for a majority of the tour. Please advise us in advance if any members of your group require special accommodations. Also, we require all tour participants to wear flat, closed-toed shoes. Weather-appropriate attire (jackets during winter months, comfortable clothing, hats and sunscreen during summer months) should be worn because a majority of the tour is conducted outdoors.

6. Is there a minimum or maximum of tour participants?

Tour groups must have a minimum of 5 participants and limited to 15.  Larger groups may be accommodated depending on staff availability.  Larger school groups may be accommodated with additional chaperones.

7. Do I have to submit a list of participants?

Yes. You must submit a list of all participants and their organization affilication at least one week before the tour date. To gain access to the ACWD facility on the day of the tour, a photo ID of each participant over age 16 may be required. 

8. Is every tour participant required to sign off on a Visitor Form?

Every tour participant must sign off on a Visitor Form.  The form can be found here.