When will my water meter be upgraded? How will I know?

ACWD commenced successfully upgrading AMI technology at homes and businesses in March 2021, and anticipates completing the roll out to all 86,000+ homes and businesses in May 2024. A map of the AMI deployment progress providing an estimated timeframe for when your location will be upgrade to AMI technology is located at our user-friendly My Smart Water Connect web portal. We will be communicating with our customers throughout the installation process to provide updates, especially when installation is about to begin.

You’ll receive a letter at your home or business informing you about the installation a few weeks in advance

You will also receive two notifications on your doorknob about your meter installation:

• First Notice: Within 10 working days in advance of the installation

• Second Notice: Once the work is complete

We may also leave a third notice on your doorknob to reschedule your installation if our installation team has trouble accessing your meter.

Show All Answers

1. What is AMI technology?
2. What are the benefits of AMI for me?
3. What does the AMI project mean for me?
4. I received a letter in the mail about this project. What does it mean?
5. I received a notice on my door about this project. What does it mean?
6. I received a visual, two-sided fact sheet about the project. What does it mean?
7. Why does ACWD need to upgrade my current water meter?
8. Why is ACWD doing this AMI Project now?
9. When will my water meter be upgraded? How will I know?
10. How can I prepare for my upgrade?
11. I have a smart home water monitoring device attached to my water meter. What should I do? Is it the same as a new AMI meter?
12. Will I need to do anything to sign up to receive my AMI meter upgrade?
13. Can I make an appointment for the upgrade?
14. After my meter was upgraded/replaced, my water was discolored. Is it still safe?
15. Have other water districts implemented AMI?
16. How is ACWD responding to the current drought?
17. Is there a cost associated with these AMI improvements?
18. Will my information be secure?
19. Is AMI technology safe?
20. Is AMI technology a wise investment?
21. Will the AMI technology attach to the current manually read meter or will it be placed somewhere else on residents’ property?
22. How does the new AMI technology work, and how will the meters be read?
23. How will we be able to recognize the AMI technology installers? Will they be wearing ACWD uniforms?
24. Will ACWD be hiring installers locally?
25. How long will the installation take?
26. When will I be notified about when the installers will upgrade my meter?
27. There is someone else that has come to check my newly upgraded or replaced AMI compatible water meter, but they are not from Badger Meter or Professional Meters Inc. (PMI). Who are they?
28. I received a notice of a pre-existing customer leak. What does this mean? Why wasn’t my meter installed?
29. What if my question is not answered here?