Why does ACWD need to upgrade my current water meter?

In order to bring you these new AMI services and capabilities, your current water meter will need to be upgraded to one that it is AMI compatible. Many of the meters we have in service now are nearing the end of their useful life and will need to be replaced in the coming years anyway. By replacing them with AMI compatible meters, we can enhance current customer service offerings and make available new and enhanced services like leak alerts, timely usage measurements and usage alerts to reduce surprise water bills.

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1. What is AMI technology?
2. What are the benefits of AMI for me?
3. What does the AMI project mean for me?
4. I received a letter in the mail about this project. What does it mean?
5. I received a notice on my door about this project. What does it mean?
6. I received a visual, two-sided fact sheet about the project. What does it mean?
7. Why does ACWD need to upgrade my current water meter?
8. Why is ACWD doing this AMI Project now?
9. When will my water meter be upgraded? How will I know?
10. How can I prepare for my upgrade?
11. Will I need to do anything to sign up to receive my AMI meter upgrade?
12. Can I make an appointment for the upgrade?
13. After my meter was upgraded/replaced, my water was discolored. Is it still safe?
14. Have other water districts implemented AMI?
15. How is ACWD responding to the current drought?
16. Is there a cost associated with these AMI improvements?
17. Will my information be secure?
18. Is AMI technology safe?
19. Is AMI technology a wise investment?
20. Will the AMI technology attach to the current manually read meter or will it be placed somewhere else on residents’ property?
21. How does the new AMI technology work, and how will the meters be read?
22. How will we be able to recognize the AMI technology installers? Will they be wearing ACWD uniforms?
23. Will ACWD be hiring installers locally?
24. How long will the installation take?
25. When will I be notified about when the installers will upgrade my meter?
26. There is someone else that has come to check my newly upgraded or replaced AMI compatible water meter, but they are not from Badger Meter or Professional Meters Inc. (PMI). Who are they?
27. I received a notice of a pre-existing customer leak. What does this mean? Why wasn’t my meter installed?
28. What if my question is not answered here?