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1. What is AutoPay?

AutoPay is a convenient option in which bills will be paid automatically each billing cycle on the due date using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. On or after July 9, login to your account and click on AutoPay to enroll. Enrolling in AutoPay and Paperless billing is the most convenient and environmentally friendly option for receiving and paying your water bill.

2. What if I already have AutoPay set up with my bank?

You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay using a credit/debit card or bank account through our online payment portal.

3. What are scheduled payments?

Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. Scheduled payments can be changed if it is before the date scheduled.

4. What is the difference between AutoPay and a scheduled payment?

AutoPay is an automated process which pays your balance in full each billing cycle. Scheduled payments are manually entered by you for the date you choose.

5. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”

The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show. AutoPay payments will be made on the due date of the water bill.

6. Can I cancel AutoPay?

Yes, simply login to your account and click on AutoPay. Next, select Edit and change the status to “No, I do not want AutoPay” and save.

7. If I sign up to Go Paperless, how will I receive my bills?

You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address. As a convenience, a reminder email will be sent a few days before the due date if a payment has not been received or scheduled.

8. Can I start receiving paper bills again?

Yes, simply login and click on Paperless. Then, select “No” and save your changes.

9. What is Account Linking?

Account Linking means that payers can link multiple accounts and view and pay all open bills in a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts; however, changing settings such as AutoPay or paperless is only for the accessed account.

10. What is Pay by Text?

Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay by text message with your default payment method with a quick reply. You may sign up for Pay by Text (on or after July 9) when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation text will be sent to complete enrollment.