Why is there a field charge?
There is a cost to the District to mail reminder notices or send staff into the field to place door notices or shutoff service. The District charges fees for these and other services so the applicable party pays for these costs instead of the general District ratepayer. While many District fees are designed to recover the full cost the activity, the new $20 field charges for door tags and shutoff are less than the District’s full cost. Actual District cost for a staff person to travel to a customer’s service address during normal business hours to place a tag or turn service off or on is $42. This is the amount of the pre-existing field service charge.

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1. How do I shut off my water?
2. What is the bimonthly service charge on my water bill?
3. Whose pipes are whose?
4. What are the white spots left on my car after I wash it?
5. How do I read my water meter?
6. Where is my water meter?
7. How do I start or stop my water service?
8. How often does ACWD replace my water meter?
9. Where can I pay my water bill?
10. What are the options for paying my ACWD water bill?
11. When is my bill due?
12. Why is ACWD just now charging a late fee?
13. Why is the late fee $5?
14. How can ACWD justify the $5 charge?
15. Can the new fees or charges be waived?
16. Are accounts with a payment arrangement charged a Reminder Notice Fee?
17. I mailed my payment before the due date. Why am I being charged a late fee?
18. My payment was deducted from my bank account on/before the due date. Why am I still being charged a Reminder Notice Fee?
19. I didn’t receive the regular bill. Do I still need to pay the Reminder Notice Fee?
20. I didn’t receive the door tag. Do I still need to pay the charge?
21. Why is there a field charge?
22. Why is there a line for the Alameda County Water District on my property tax bill?