I have a leak at my meter. Who is responsible for this repair, me or ACWD?
ACWD is responsible for the materials and water quality up to and including the customers’ water meter. The customer is responsible for the materials on their side of the meter including the service line and all of the building’s internal plumbing.

How do I contact ACWD if I have a question about or a problem with my drinking water?
You can call us at (510) 668-6500.

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1. How do I shut off my water?
2. How do I disinfect a drain?
3. How do I heat-disinfect my water heater?
4. How do I flush a water heater?
5. I have a leak at my meter. Who is responsible for this repair, me or ACWD?
6. Who can I contact if I have additional questions?