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- Coronavirus COVID-19 Updates
Coronavirus COVID-19 Updates
ACWD drinking water is safe from coronavirus (COVID-19) and available 24/7
Water is vital to protecting public health and safety and ACWD is committed to keeping the water safe and flowing during this crisis. As our country, and the world faces this pandemic, we want to reassure our customers and community that we prepare for emergencies and will continue to provide our essential service to all customers.
Our drinking water is safe: The water from your tap is safe from coronavirus (COVID-19). It is treated and tested before making its way to your home or business and continues to meet or surpass all state and federal drinking water standards. Learn more about the quality and safety of your drinking water.
ACWD’s Customer Service counter at our Grimmer Boulevard headquarters in Fremont is open weekdays between 9:00 a.m. and 4:00 p.m. and we are available to assist customers who wish to pay their bills and have account inquiries.
At this time, only the customer counter is open to the public and all public meetings and other business-related to Development Services, Engineering, Groundwater Resources, Water Conservation, and other services continue to be conducted virtually until further notice.
Access online services:
• Start/stop service
• Pay your bill
Important information about water quality for businesses, restaurants, places of worship, and schools reopening following COVID-19
ACWD provides high-quality water to all customers. The water is disinfected before it’s delivered to you, but the water can accumulate in building pipes and become stagnant when businesses were closed or had limited operations during the COVD-19 Shelter-In-Place Order. Buildings and large service connections that shut down or significantly reduced water use have an increased risk of Legionella growth in pipes, refrigerators, water heaters, and/or onsite storage tanks, and an increased potential of leaching of lead and copper.
As the COVID-19 Shelter-in-Place Order is lifted and businesses reopen, it is important for managers and business owners to take action to ensure the water is safe to consume. Please reference the following guidance when reopening your business to learn how to remove stagnant water and prepare your building’s plumbing system for consumption.
Resources and guidance for reopening buildings
Safely Return Water Service to Your Business
International Association of Plumbing and Mechanical Officials - Flushing Stagnant Plumbing Systems
EPA information on maintaining or restoring water quality in buildings with low or no use
Center for Disease Control and Prevention - COVID-19 - Guidance for Reopening Buildings
American Water Works Association - Returning water services
California Water Board Reactivating Service and Operations
Swimming pools & hot tubs disinfections
Services continue: Our Customer Service counter is open to the public while some other departments continue to offer online services. Please visit the following departments for any information you may need:
Please call 510.668.6500 for after-hours emergencies.
Follow us on Facebook and Twitter for updates.
Sign up to receive notifications: Register today for our Rapid Alert Notification System to receive critical emergency notifications from ACWD. Your sign-up for ACWD's Rapid Alert Notification system will allow us to reach you with urgent or emergency information about water service and/or conditions that may impact your water safety or availability.
Free online educational resources: See our Online Educational Resources webpage for a list of links to fun, informative water education websites and free activities.
Bay Area Water Agencies Issue Joint Message in Response to COVID-19
Trust Bay Area tap water message issued by nine water agencies
Resources and information:California Coronavirus(COVID-19) Response
Alameda County Public Health Department
California Department of Public Health
United States Environmental Protection Agency
Centers for Disease Control and Prevention
California Water Boards Fact Sheet
CDC Share Facts About COVID-19