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Help on Tap Program

Help on Tap - Customer Assistance Program
ACWD recognizes some customers may experience difficulty paying their water bills. Our customer assistance program, Help on Tap, will provide income-qualified residential customers a $15 credit on the bimonthly water service charge. 
Your household may qualify if the total income does not exceed the income guidelines according to the chart below. If you feel you qualify, complete and return the downloadable application, or to request an application be mailed to you, please call 510.668.4200.     

Download Application
Help on Tap Program Application

Income Guidelines
Number of Persons in Household Total Gross Annual Household Income*
1-2 $32,480 or less
3 $40,840 or less
4 $49,200 or less
5 $57,560 or less
Each additional person, add $8,360

*Income guidelines are valid through June 30, 2018, and are based on the San Francisco Public Utility Commission Program. Income before taxes based on all current income sources. Total household income must not exceed the income guidelines outlined above to qualify. Income guidelines subject to change.