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What is the bimonthly service charge on my water bill?
The district's service charge is levied against all customers in the district on a bimonthly basis based on the size of each meter on the customer's premises. The charge is designed to recover costs that do not vary with consumption. These costs include those of meter reading and billing customers for each bimonthly period, a portion of the district's debt service costs, and maintenance and replacement of meters and service lines in the distribution system. The charge is in addition to the district's commodity charge, which is based on the amount of water consumed.

Customers - Customer Service

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1. What is the bimonthly service charge on my water bill?
2. How do I shut off my water?
3. Whose pipes are whose?
4. What are the white spots left on my car after I wash it?
5. How do I read my water meter?
6. Where is my water meter?
7. How do I start or stop my water service?
8. How often does ACWD replace my water meter?
9. Where can I pay my water bill?
10. What are the options for paying my ACWD water bill?
11. When is my bill due?
12. Why is ACWD just now charging a late fee?
13. Why is the late fee $5?
14. How can ACWD justify the $5 charge?
15. Can the new fees or charges be waived?
16. Are accounts with a payment arrangement charged a Reminder Notice Fee?
17. I mailed my payment before the due date. Why am I being charged a late fee?
18. My payment was deducted from my bank account on/before the due date. Why am I still being charged a Reminder Notice Fee?
19. I didn’t receive the regular bill. Do I still need to pay the Reminder Notice Fee?
20. I didn’t receive the door tag. Do I still need to pay the charge?
21. Why is there a field charge?