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Whose pipes are whose?
The Alameda County Water District is responsible for pipes on the "street side" of the water meter, including all service lines and water mains extending throughout the community. ACWD is also responsible for the water meter itself. If you notice a water leak in the street or in the vicinity of your water meter, please contact the ACWD Operations department at (510) 668-6500 to report it.


The property owner is generally responsible for all pipes and plumbing on the "customer side" of the water meter. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property's water system connects to the water meter.

Customers - Customer Service

Show All Answers

1. What is the bimonthly service charge on my water bill?
2. How do I shut off my water?
3. Whose pipes are whose?
4. What are the white spots left on my car after I wash it?
5. How do I read my water meter?
6. Where is my water meter?
7. How do I start or stop my water service?
8. How often does ACWD replace my water meter?
9. Where can I pay my water bill?
10. What are the options for paying my ACWD water bill?
11. When is my bill due?
12. Why is ACWD just now charging a late fee?
13. Why is the late fee $5?
14. How can ACWD justify the $5 charge?
15. Can the new fees or charges be waived?
16. Are accounts with a payment arrangement charged a Reminder Notice Fee?
17. I mailed my payment before the due date. Why am I being charged a late fee?
18. My payment was deducted from my bank account on/before the due date. Why am I still being charged a Reminder Notice Fee?
19. I didn’t receive the regular bill. Do I still need to pay the Reminder Notice Fee?
20. I didn’t receive the door tag. Do I still need to pay the charge?
21. Why is there a field charge?