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Whose pipes are whose?
The Alameda County Water District is responsible for pipes on the "street side" of the water meter, including all service lines and water mains extending throughout the community. ACWD is also responsible for the water meter itself. If you notice a water leak in the street or in the vicinity of your water meter, please contact the ACWD Operations department at (510) 668-6500 to report it.


The property owner is generally responsible for all pipes and plumbing on the "customer side" of the water meter. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property's water system connects to the water meter.

Customers - Customer Service

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1. What is the bimonthly service charge on my water bill?
2. How do I shut off my water?
3. Whose pipes are whose?
4. What are the white spots left on my car after I wash it?
5. How do I read my water meter?
6. Where is my water meter?
7. How do I start or stop my water service?
8. How often does ACWD replace my water meter?
9. Where can I pay my water bill?
10. What are the options for paying my ACWD water bill?
11. When is my bill due?